The retail industry is rapidly changing and so is the IT landscape at Carrefour Belgium. Topics like mobile solutions, digital & e-commerce, real time data integration, big data, digital marketing, smart scan, hybrid sales devices, mobile payments, ... have our greatest attention these days.
In order to cope with our current and future challenges, we are looking forward to hiring an IT Governance Process Manager to join our Governance & Security Department. The mission of Governance is to maximize IT performance both on RUN & BUILD, by establishing KPI’s, ensuring internal alignment, and optimizing IT processes, sourcing and client interaction.
As IT Processes & Methods Manager at Carrefour, you are responsible for designing, building and implementing IT processes inside and outside the IT department. In this role, you will:
Design and maintain a process map for IT (ISO 9001 or COBIT inspiration).
Ensure the communication to the various stakeholders, their onboarding and participation in those processes.
Propose optimization on current IT processes and applications.
Propose new KPI's/metrics in line with the new designed processes and organize their maintenance.
Depending on your level of senority, your responsibilities may slightly vary, in order to let you offer the most added-value.
You will be part of the IT Governance team, and report to the Direction of IT Governance.
You hold a master’s degree.
You have a proven experience of minimum 5 years in a similar position.
An experience in ITIL and COBIT methodology is required.
You are fluent in English and French or Dutch.
You are customer oriented, with excellent communication skills.
You are a hands-on driven professional capable of designing and implementing best practices and work processes.
We offer you
A unique challenge. You will get the chance to start from scratch, and work with autonomy and responsibility.
An attractive and inclusive salary package.
Adaptable working conditions, including flexible hours and home-office.
Permanent training opportunities and numerous career paths, both nationally and internationally.